KyoAir Air Purfier FAQs

Continuous operation is strongly recommended. Air quality begins to degrade within minutes of switching a purifier off, as pollutants re-enter or off-gas back into the room. Running KyoAir on its lowest or auto-mode setting throughout the day and night maintains consistently clean air rather than cycling between clean and polluted. At low speed, the power draw is equivalent to or less than a ceiling fan.

Most KyoAir models consume between 30 and 60 watts (up to 110 watts) depending on fan speed. Running continuously on low or auto mode, the typical monthly increase in electricity cost is Rs. 150 to Rs. 250, depending on your city tariff. Using sleep mode overnight keeps consumption at its lowest point without compromising filtration.

Yes. An air purifier works by filtering the air within a sealed space. When windows or doors are open, outdoor pollutants flow in continuously, making it impossible for the unit to maintain clean air regardless of how powerful it is. Brief openings for ventilation are fine; extended open-window use undermines performance significantly.

KyoAir accepts returns within 14 days of delivery for products that are completely unopened, unused, and in their original resalable packaging. These are change-of-mind returns. A refund will be issued with the cost of shipping both ways deducted from the total.

If you have opened the unit and it arrives damaged or appears defective, we offer an exchange. To be eligible, you must record a clear unboxing or damage video and email it to our support team within 48 hours of delivery. Claims raised after this window or without supporting video documentation may not be eligible for an exchange.

For full conditions, see our Returns and Refund Policy.

KyoAir units carry a manufacturer's warranty against defects in materials and workmanship. The warranty duration is listed on each product page. It does not cover damage from physical mishandling, improper use, power surges or voltage fluctuations, use with an incompatible power source, or the routine wear of consumable parts such as filters. Warranty claims are handled directly by our support team with minimal back-and-forth.

Check the filter life indicator first. Reduced performance is most commonly caused by a saturated filter that needs replacement. If the filter is within its service life, contact KyoAir support with your order number and a description of the issue. Our team will diagnose the problem and arrange a repair, guided fix, or replacement depending on the situation.

Yes. KyoAir ships pan-India, including metro cities, tier-2 and tier-3 locations, and most serviceable pin codes. Deliveries to remote locations may take additional time beyond the standard window.

Orders are processed within 1 to 2 business days and typically delivered within 3 to 7 business days, depending on your location. Estimated delivery dates are shown at checkout. Express delivery is available for select cities and can be chosen at the time of order.