Shipping policy

1. Overview

This Shipping Policy outlines how KyoAir processes, ships, and delivers orders placed through our website.

Our goal is to provide a smooth and transparent delivery experience.

2. Order Processing

  • Orders are processed within 1 to 2 business days
  • Orders placed after 5 PM IST will be processed the next business day
  • Orders are not processed on Sundays or public holidays

Once your order is processed, it will be dispatched for shipping.

3. Shipping Coverage

We currently ship across India.

For international shipping requests, please contact us at info@kyoair.com before placing an order.

4. Shipping Time

Estimated delivery timelines:

  • Metro cities: 2 to 4 business days
  • Non-metro cities: 3 to 7 business days

Delivery timelines are estimates and may vary depending on location and logistics conditions.

5. Shipping Charges

  • Shipping charges are calculated at checkout
  • We may offer free shipping on selected products or order values

Any applicable charges will be clearly displayed before payment.

6. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email
  • Tracking details

You can use the tracking link to monitor your shipment status.

7. Delays

Delivery may be delayed due to:

  • Weather conditions
  • Logistics disruptions
  • High order volumes
  • Public holidays or strikes

We are not liable for delays caused by third-party courier services or circumstances beyond our control.

8. Failed Deliveries

If delivery fails due to:

  • Incorrect address
  • Unavailability of recipient

The courier may attempt re-delivery. If unsuccessful, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery or expected delivery date
  • Provide photos or relevant details

We will investigate and resolve the issue as quickly as possible.

10. Address Accuracy

Customers are responsible for providing accurate shipping details.

KyoAir is not responsible for delays or losses due to incorrect or incomplete addresses.

11. Contact

KyoAir
Email: info@kyoair.com
Phone: +91 75067 99242