Shipping policy

1. Overview

This Shipping Policy sets out how KyoAir processes, ships, and delivers every order placed through our website. Our aim is to make sure that from the moment you place your order to the moment it reaches your door, the process is clear, predictable, and free of surprises.

2. Order Processing

Once your order is placed, it is processed within 1 to 2 business days. Orders placed after 5 PM IST are processed from the next business day onward, and we do not process orders on Sundays or public holidays.

Once processing is complete, your order is dispatched for shipping and you will be notified accordingly.

3. Shipping Coverage

We currently ship across India. If you are placing an order from outside India, please contact us at info@kyoair.com before placing your order, so that we can confirm whether international shipping is possible for your location.

4. Shipping Time

Estimated delivery timelines are as follows:

  • Metro cities: 2 to 4 business days
  • Non-metro cities: 3 to 7 business days

These timelines are estimates rather than guarantees, and may vary depending on your exact location and the logistics conditions at the time of dispatch.

5. Shipping Charges

Shipping charges, where applicable, are calculated and clearly displayed at checkout before you complete payment. From time to time, we may offer free shipping on selected products or above a certain order value, and this will always be reflected at checkout.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email along with your tracking details. You can use the tracking link provided to monitor the status of your shipment at any time.

7. Delays

While we do everything we can to ensure your order arrives on time, delivery may occasionally be delayed due to circumstances outside our control, including:

  • Weather conditions
  • Logistics disruptions
  • High order volumes
  • Public holidays or strikes

We are not liable for delays caused by third-party courier services or by circumstances beyond our reasonable control, though we will always do what we can to assist and keep you informed.

8. Failed Deliveries

If a delivery attempt fails, whether due to an incorrect address or the recipient being unavailable, the courier will typically attempt re-delivery. If this second attempt is also unsuccessful, the order may be returned to us, and additional shipping charges may apply for re-dispatch.

9. Damaged or Lost Shipments

If your order arrives damaged, or does not arrive at all and appears to be lost in transit, please contact us within 48 hours of delivery, or within 48 hours of the expected delivery date in the case of a lost shipment.

For damaged shipments, please record a clear unboxing or damage video showing the issue, in line with our Damaged or Defective Items process described in our Refund Policy. Video documentation within this 48-hour window allows us to investigate and resolve the issue as quickly as possible.

10. Address Accuracy

You are responsible for providing an accurate and complete shipping address at checkout. KyoAir is not responsible for delays, failed deliveries, or lost shipments that result from an incorrect or incomplete address provided at the time of order.

11. Contact

KyoAir
Email: info@kyoair.com
Phone: +91 75067 99242