Refund policy
Our Policy
We do not offer returns in ordinary circumstances. Once your KyoAir purifier has been dispatched, each unit has already been inspected, tested, and sealed for hygiene, and for that reason we are unable to accept a return simply because you have changed your mind after your order has shipped.
There are only two situations in which a return is available to you, and we have set both out clearly below so that you know exactly where you stand before you place an order.
1. Cancellation before dispatch
If you wish to cancel your order at any point before it has been dispatched from our facility, you are entitled to a full refund. Once dispatch has taken place, this option is no longer available, and the terms below will apply instead.
2. Change of mind, within 14 days
If you have simply changed your mind after receiving your order, you may request a return within 14 days of delivery, provided that all of the following conditions are met in full:
- The item is completely unused and untouched
- The item is in its original, unopened packaging
- You are able to provide valid proof of purchase
If any one of these conditions is not met, we will not be able to accept the return. This is a strict requirement, not a guideline, and exists so that every KyoAir purifier we ship remains in a condition we can stand behind.
To begin a return under this policy, please email us at info@kyoair.com and our team will guide you through the next steps.
Damaged or Defective Items
If your KyoAir purifier arrives damaged, or develops a manufacturing defect, this is treated entirely separately from the return process described above, and you will not be asked to return the unit for a refund. Instead, we will provide you with a replacement.
To begin this process:
- Record a clear unboxing or damage video showing the issue
- Contact us at info@kyoair.com within 48 hours of delivery
- Share the video along with your order details
Video documentation within this 48-hour window is required for us to process your claim. Claims raised after this period, or without a supporting video, may not be eligible for a replacement.
Once your claim is approved, we will arrange collection of the affected unit and send you a replacement at no cost to you. No return or refund takes place in this situation. You simply receive a working unit in its place.
Non-Returnable Items
Any item that has been opened, used, or removed from its original packaging, and which shows no damage or defect, is not eligible for a return or a refund under any circumstances. This includes items outside the 14-day change-of-mind window described above. We ask that you inspect your order carefully upon delivery so that any genuine damage or defect can be reported to us promptly, within the 48-hour window set out above.
Exchanges
We do not offer exchanges for change of mind. If you would like a different product after receiving your order, please proceed through the change-of-mind return process described above, and place a new order separately for the product you would prefer.
Exchanges are only provided in cases of damage or manufacturing defect, as described in the section above.
Refunds
Where a refund is due, whether following a cancellation before dispatch or an approved change-of-mind return, it will be processed only after the returned item has been inspected and confirmed to meet the conditions set out in this policy. Approved refunds are issued to your original payment method and are typically completed within 7 to 10 business days of the item being received and inspected, or the order being cancelled.
If your refund has not arrived within this window, please contact us and we will look into it right away.
Contact
Email: info@kyoair.com
Phone: +91 75067 99242