Refund policy
Returns
You can request a return within 14 days of receiving your item.
To be eligible:
- Item must be unused
- In original packaging
- With proof of purchase
To initiate a return, email info@kyoair.com.
Return Process
If your return is approved:
- We will provide a return shipping label
- Instructions will be shared
Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Inspect your order upon delivery.
If the item is damaged or incorrect:
- Contact us within 48 hours
- Share clear photos
We will resolve the issue as quickly as possible.
Non Returnable Items
We do not accept returns for:
- Used products
- Gift cards
- Certain hygiene sensitive items if applicable
Exchanges
We do not offer direct exchanges.
To get a different product, return the item and place a new order.
Refunds
- Refunds are processed after inspection
- Issued to the original payment method
- Typically completed within 7 to 10 business days
If your refund is delayed, please contact us.
Contact
Email: info@kyoair.com
Phone: +91 75067 99242